At Esscentia, we are committed to delivering high-quality perfumes that meet your expectations. Please review our Return & Refund Policy carefully before making a purchase.
No Refund & No Return Policy
We do not accept returns or issue refunds after 3 days of delivery. The only exception is if the product is damaged due to shipping. In such cases, a refund will be processed after verification.
Damaged or Defective Items
Eligibility:
- If you receive a damaged product due to shipping, you must notify us within 48 hours of delivery.
- You may be required to provide photographic evidence of the damage for verification.
Return Process:
- Contact our customer support team at info@esscentia.store within 48 hours of receiving your order.
- Provide your order details and attach clear images of the damaged item.
- Once verified, we will provide further instructions regarding the return process.
- If eligible, a full refund will be issued to the original payment method.
Non-Returnable & Non-Refundable Items
For hygiene and quality assurance reasons, we do not accept returns or issue refunds for:
- Opened or used perfumes
- Fragrance samples
- Gift cards
Contact Us
For any inquiries or assistance regarding our Return & Refund Policy, feel free to reach out to our customer support team at info@esscentia.store. We appreciate your understanding and cooperation.
Policy Updates:
Esscentia reserves the right to modify this policy at any time. Please refer to the latest version available on our website for up-to-date information.
Thank you for choosing Esscentia!